FAQs

No, it is not RO water. It is a pure & safe filter system that is able to remove unwanted contaminants while keeping the good minerals in the water with 4 NSF Standard certification.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

All Aquasana water system quality are certified by 4 NSF standard which are 42, 53, 401 & 473.

AQ-4000W is designed only for counter top while AQ-5300/5300+ is designed for counter top/under counter.
And the water flow rate of AQ-5300+ is 44% faster than AQ-5300/4000, even the filter capacity is larger.
AQ-5300/5300+ comes with water tap and water filter change indicator while AQ-4000 doesn’t have.

Yes, NSF (National Sanitation Foundation) Standard is an official 3rd party organization, all water filters must be certified by NSF Standard in order to prove the quality & the standard.

The replacement filter life span normally is 1 year maximum, it also depends on the family size, usage & incoming water quality, heavy usage might to be replace earlier.

AQ-4000W: pre filter from RM4/pc (recommend to change once a month), Filter A&B from RM220/set (max life: 1 year)
AQ-5300: Filter set (pre, A&B) from RM247.50/set (max life: 1 year)
AQ-5300+: Filter set (pre, A&B) from RM285.00/set (max life: 1 year)

The Aquasana filter elements is made of natural coconut shell carbon. There is no halal certification but the product has no content of animal bones.

Yes, please WhatsApp to 018-966 8228 for services. Counter top installation: RM80+/- & Under Counter: RM150+/-, you can pay directly to the installer.

It’s safe to drink directly from the filtered city tap water, if you want to boil it, it’s fine too.

If you’re using city tap water, 99.9% of the bacteria have been killed by the chlorine in the tap water, so don’t worry. Instead, what we should focus on is the ability to remove sediment, dirt, chlorine, harmful chemicals and heavy metals from water, especially harmful chemicals and heavy metals are very harmful to the body in the long run, so having a high-quality and effective water filter is a must and very important.

Yes, mercury can be removed up to 96.5% whereas lead is up to 99.3% by NSF 53 standard certified.

Yes, it is. Aquasana Claryum Technology can remove all the chemicals and heavy metal but preserving the healthy alkaline minerals, that’s why you can taste sweet & feel slippery.

We will ship it out within 24 hours. Normally delivery takes only 2-3 days to arrive at your door step.

It’s actually easy to install, and we can arrange for technical assistance when it is needed (at a cost of service charge around RM80-180) and you can ask for full refund if you are not able to install it.

It’s not required to wash at all, just replace the filter when due date.

You may call/text us if you encounter any leak or rupture problem on the machine within 2 years, we will send you the parts for free.

Since year 2004.

No. It need a small battery (included) for the alarm operation only.

It will blink and beep when due date, normally 1 year is the max period to change the filter replacement.

Yes, you need to rinse it for 10 mins for the first time after installation.

Yes, replacement can be purchase through Whatsapp, Lazada, Shopee, Company website or at our Retail shop.

Yes, there’s no expiry date as long as it is kept dry.