Refund & Return Policy

Thank you for shopping at Water Shop (M) Sdn Bhd.

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Water Shop (M) Sdn Bhd, Lot 94, Jalan Puteri 5/1, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Water Shop (M) Sdn Bhd, accessible from https://www.watershop.my/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Goods

We currently did not offer a goods return service, if you have a strong reason to request goods return, you may contact us for more details. 

Refund 

We currently did not offer a goods refund service, if you have a strong reason to request refund, you may contact us for more details. 

Exchanging Goods

We currently did not offer an exchange service. If you would prefer items in another model or product, you may place a new order for that item. 

• By email: aquasana.my@gmail.com
• By phone: 0380630503
• By WhatsApp: 0189668228

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: aquasana.my@gmail.com
• By phone: 0380630503
• By WhatsApp: 0189668228